Frequently Asked Questions
Everything you need to know about your order and our sustainable mission.
What is the status of my order?
Once your order is shipped, you will receive a confirmation email with a tracking link. You can also log into your Afends account to view the latest updates on your delivery.
What is your return policy?
We offer returns within 30 days of purchase for a refund or store credit, provided the items are in original condition with tags attached. Please note that for hygiene reasons, underwear and earrings cannot be returned.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary by location and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
How do Afends products fit?
Most of our garments are designed for a relaxed, streetwear-inspired fit. Detailed size guides are available on each product page to help you find your perfect match based on your measurements.
What sustainable materials do you use?
We are committed to the environment, primarily using organic hemp, organic cotton, and recycled fibers. These materials require less water and fewer chemicals to produce compared to conventional fabrics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna for eligible regions.